Legal
Privacy Policy
This Privacy Policy explains how Control Valve Design ("we", "us", "our") collects, uses and discloses personal information when you visit controlvalvedesign.com (the "Site") or contact us. It is written to meet the California Online Privacy Protection Act (CalOPPA), the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, "CCPA"), and California's "Shine the Light" law (Civil Code § 1798.83).
1. Personal information we collect
In the last 12 months we have collected the following categories of personal information, as defined by the CCPA:
- Identifiers and contact details you give us in the quote form or by email: name, company, email address and phone number.
- Professional or commercial information: your application details, the products you ask about and the quotes we send.
- Internet or network activity collected automatically: IP address, browser and device type, pages viewed, referring site and time of visit.
- Approximate geolocation derived from your IP address (city or region level).
We do not knowingly collect sensitive personal information as defined by the CCPA, and we ask you not to send it to us.
2. Sources
We collect personal information directly from you (forms and email), automatically from your browser through cookies and similar technologies, and from our service providers such as our analytics provider.
3. How we use personal information
- To answer your questions, prepare quotes, supply products and provide technical support.
- To operate, secure and improve the Site, and to understand how visitors use it.
- To keep business records and comply with legal, tax and accounting obligations.
- To detect and prevent spam, fraud and security incidents.
We keep quote requests and related correspondence for as long as needed for the business relationship and then for up to 5 years for record-keeping, unless the law requires longer. Analytics data is kept for the retention period set in our analytics account (currently no more than 14 months).
4. Cookies, analytics and Do Not Track
The Site uses cookies that are necessary for it to work and Google Analytics, provided by Google LLC, to measure traffic. Google Analytics sets cookies and receives your IP address and usage data on our behalf. You can learn how Google uses this data at policies.google.com/technologies/partner-sites and opt out with the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout). You can also block or delete cookies in your browser settings.
Do Not Track. Browsers do not apply "Do Not Track" signals in a consistent way, so the Site does not change its behavior in response to them. We do honor the Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information, as described below.
We do not allow third parties to collect personal information about your online activities over time and across different websites for advertising through our Site.
5. How we disclose personal information
We disclose personal information for business purposes only to:
- Service providers that host the Site, deliver email, provide analytics and store our records, under contracts that limit their use of the information.
- Manufacturers and logistics partners, such as the valve manufacturer and freight carriers, when needed to quote, configure or ship products you request.
- Authorities or other parties when required by law, to protect our rights, or as part of a merger or sale of our business.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the last 12 months, and we do not knowingly sell or share the personal information of anyone under 16.
6. Your California privacy rights
If you are a California resident, you have the right to:
- Know and access the categories and specific pieces of personal information we have collected about you, the sources, the purposes and the categories of recipients.
- Delete personal information we collected from you, subject to legal exceptions.
- Correct inaccurate personal information.
- Opt out of the sale or sharing of personal information (we do neither).
- Limit the use of sensitive personal information (we do not use it for purposes that require this right).
- Not be discriminated against for exercising any of these rights.
How to make a request. Email info@controlvalvedesign.com with the subject "California Privacy Request" and tell us which right you want to exercise. We will confirm receipt within 10 business days and respond within 45 days (extendable once by another 45 days with notice). To protect you, we will verify your identity by matching information you provide with information we hold, usually your email address and the details of your inquiry. You may use an authorized agent; we will ask for your signed permission and may ask you to verify your identity directly.
Shine the Light. California residents may ask once per year whether we disclosed personal information to third parties for their own direct marketing purposes. We do not make such disclosures. Requests can be sent to the email address above.
7. Security
We use reasonable administrative, technical and physical safeguards, including encrypted HTTPS connections, to protect personal information. No method of transmission or storage is completely secure.
8. Children
The Site is intended for business customers and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.
9. Links to other websites
The Site may link to other websites, including manufacturer sites. Their privacy practices are governed by their own policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the new version on this page with a new "Last updated" date, and we review it at least once every 12 months.
11. Contact us
Control Valve Design
Email: info@controlvalvedesign.com
Website: controlvalvedesign.com